Welcome to the Rival Gym Privacy Policy. It applies to all businesses of Rival Gym including Rival Gym PTY LTD ABN 59 668 038 211 and Rival Club Management PTY LTD ABN 29 682 215 943 and any of their related bodies corporate or related entities as defined in the Corporations Act 2001 (Cth) their successors in title and assigns.
The terms:
“the Company,” “we,” “us,” “our,” and “ours” means collectively Rival Gym including Rival Gym PTY LTD ABN 59 668 038 211 and Rival Club Management PTY LTD ABN 29 682 215 943 including any related body corporate or related entity as defined in the Corporations Act 2001 (Cth) their successors in title and assigns; and “you,” “your,” and “yours” refer to the user or viewer of the Website or user of our Services.
We respect your right to privacy. This privacy policy explains how we collect, share and use personal information about you, and how you can exercise your privacy rights.
As an Australian company, we handle personal information principally in accordance with the Privacy Act 1988 (Cth) (Act) and other applicable Australian State and Commonwealth laws. However, different data protection laws may apply where we obtain personal information from people outside of Australia and we seek to comply with those laws when applicable.
This Privacy Policy applies to all personal information and data collected by the Company in the conduct of its business and about all users of rivalgym.com.au (Website) and the services available from the Company and on the Website (Services).
This Privacy Policy explains the categories of personal data we may collect about you, it also explains the purpose of processing your data and how we keep it safe.
We know that there’s a lot of information here, but we want you to be informed about your rights, and how we use data to provide you with the best possible service.
If you have any questions or concerns about our use of your personal information or this privacy policy, then please contact us using the details set out in the ‘How to Contact Us’ section.
This Privacy Policy applies only to our collection of personal information and your use of our Website. Our Website may contain links to other websites. We have no control over how your personal information is collected, stored, or used by other persons or websites and we advise you to check the privacy policies of any third party or their websites before providing any personal information to them.
We have set out below several different reasons for which we may collect and process your personal information and data.
Personal information and data are only used and processed to the extent necessary to achieve the purpose for which it was intended. The personal information we may collect depends on how you use our Services as well as the type of relationship we have with you and may include:
We do not collect information that is sensitive personal information (a particular type of personal information under the Act) unless it is relevant to our functions and activities. Sensitive personal information includes information about a person’s race, ethnic origin, political opinions, health, religious or philosophical beliefs and criminal history. If we request sensitive personal information, we are subject to strict requirements in relation to it, including only collecting and using sensitive information with consent and for the purposes for which it was collected or otherwise in accordance with applicable law, such as the Act.
You might also need to provide us with information about other persons (e.g. a referee). If so, you represent that, if at any time you supply us with their personal information, you are authorised to do so and you agree to inform that person who we are, that we will use and disclose their personal information as set out in this policy, and that they can gain access to their personal information.
You further acknowledge and agree we may send that person a notice we have collected and are holding that person’s personal information.
We collect personal information via:
Where possible, we will collect your personal information directly from you, your authorised representative or third parties you have authorised us to contact such as a referee or previous employer.
There may be instances where we receive your personal information from third parties such as:
If we receive your personal information from another party we will contact you, if we have enough information to do so and it is reasonable in the circumstances. Some exceptions to advising you may arise where:
We collect personal information to perform our functions, undertake our activities and provide Services to you and for related secondary purposes.
Examples of how we may use personal information include:
If we request personal information and you choose not to or you cannot provide us with that information, we may be unable to provide you with the relevant Services you have requested or need.
From time to time we will use the personal information we collect from you to inform you of products and services that we consider may be of interest to you.
If you elect to follow or link in with any of our affiliated official web pages or opt to follow or link in with any employee of the Company on LinkedIn, Twitter, Facebook or other social media or networking platforms, we will infer you are open to receiving direct marketing through these mediums.
If you do not wish to receive direct marketing information you can tell us at any time by contacting us using the details set out in the ‘How to Contact Us’ section or using the unsubscribe function in the relevant electronic communication.
In addition to meeting privacy obligations, we endeavour to comply with relevant anti-spam laws which may apply if we market directly to you.
We can, and usually will disclose personal information where:
However, we don’t sell or rent your personal information or data to any third parties for any purpose. The only uses of your personal information or data are those highlighted in this policy. Users are the only owner of their personal information or data and can request modification or deletion at any time.
We need to share your personal information and data with third parties to meet legal and regulatory obligations and provide our Services and fulfil our contractual promises to you. Whenever personal information or data is provided to these parties it remains our property and is only used for the specific purpose for which it is supplied, or a purpose related to that specific purpose as permitted under the Act or applicable law.
Examples of third parties to whom we may disclose personal information you provide include:
If we need to disclose your information to recipients or organisations based outside of Australia to provide Services to you, then wherever possible, we deal with such third parties who are bound by the provisions of the Act and Australian Privacy Principles (APPs). If this is not possible we will make every reasonable effort to verify that they would otherwise comply with the APPs or that we reasonably believe they are subject to laws or contractual obligations which effectively uphold the principles for the handling of personal information that are substantially like the APPs.
It is not practicable to list all countries we may disclose this information, however, if you would like further information on this, please contact us.
This policy may be updated from time to time including when the OAIC guidance material is revised or legislative amendments are made to the Act or other applicable laws. Any updates will be posted on this Website at http://rivalgym.com.au/privacy-policy/ and we encourage you to review our privacy policy from time to time when using our Services or visiting our Website.
How you may access and correct the personal information we hold about you
You may request access to the personal information we hold about you. We will provide you with access as requested if it is reasonable and practicable to do so. There may be a moderate charge for us to provide access and there may be instances where we refuse your request such as:
If we deny your access request, we will, where permitted by law, provide you with reasons for that denial.
You may request corrections to any of your personal information that we hold to ensure the information is accurate, up-to-date, complete, relevant and not misleading.
We must be satisfied that you are seeking access to or correction of your personal information. We may ask you to provide verification of your identity. This process is free of charge.
If you wish to access or correct personal information we hold about you please contact us. Details of how to contact us are in the ‘ How to Contact Us ’ section.
Rival Gym may provide links to websites outside of our website. These linked sites are not under the control of Rival Gym, and Rival Gymis not responsible for the conduct of companies linked to the Rival Gym website, nor for the performance or otherwise of any content and/or software contained in such external websites.
If you wish to inquire or make a complaint about the way we have handled your personal information, you may contact us in the ‘How to Contact Us’ section.
We are committed to the quick and fair resolution of customer complaints and will ensure any privacy complaint is taken seriously. You will always be treated professionally and respectfully.
If you are dissatisfied with the way we handle a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
You may also make a complaint directly to the Information Commissioner, however, the Commissioner may recommend you try to resolve the complaint with us first.
Contact us if you want to:
Email: castle.hill@rivalgym.com.au
Phone: (02) 8850 3265
International callers: +61 2 8850 3265
Write to: Privacy Officer
Unit 15, 1 Gladstone Road, Castle Hill NSW 2154
We will acknowledge your requests or enquiries within 5 business days.
Provided you have given us your contact details we will endeavour to provide you with a written response within 30 calendar days of receiving your request by:
This section explains in more detail how we collect information from our Website and the technologies used during electronic transactions and communications with us. It is important that you understand that there are risks associated with the use of the internet and you should take all appropriate steps to protect your personal information.
Browsing
When an individual looks at our Website, our internet service provider, Aussie Broadband makes a record of the visit and logs (in server logs) the following information for statistical purposes:
We do not identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider’s server logs.
Google Analytics Data Collection
Google Analytics Advertising Features have been enabled on the Rival Gym website. These advertising features include:
Google Analytics collects data about our traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation.
We will not identify users or facilitate the merging of personally identifiable information with additional information collected through any Google advertising product or feature unless we have robust notice of, and the user’s prior affirmative (i.e., opt-in) consent to, that identification or merger, and are using a Google Analytics feature that expressly supports such identification or merger. Irrespective of users’ consent, we will not attempt to disaggregate data that Google reports in aggregate.
Learn more about PII in Google’s contracts and policies.
Refer to Google Analytics’ currently available opt-outs for the web.
Our Website uses cookies to monitor the usage of the website, to enable transactions, and to create a personal record of when you visit our Website and what pages you view.
By themselves, Cookies do not identify you personally, but they may link back to a database record about you. If you register on our site, we will then link your Cookie back to your personal information details.
Cookies are necessary to enable data analysis on our Website, but if you do not wish us to retain any information about your visit to our site you could delete the Cookies on your browser and change the settings on your web browser program.
In addition to what is specified in this document, you can manage preferences for Cookies directly from within your browser and prevent – for example – third parties from installing Cookies.
Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this Website.
You can, for example, find information about how to manage Cookies in the terms of use of the most commonly used browsers at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.
Concerning Cookies installed by third parties, you can manage your preferences and withdraw your consent by clicking the related opt-out link (if provided), by using the means provided in the third party’s privacy policy, or by contacting the third party.
Notwithstanding the above, we advise you may follow the instructions provided on the subsequently linked initiatives by the EDAA (EU), Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow you to select your tracking preferences for most advertising tools.
We recommend you make use of these resources in addition to the information provided in this document.
If we use web bugs we will display a visible icon on the page. The icon will include the name of the company collecting information and will be labelled as a tracking device.
The Web bug will be linked to a page disclosing what data is collected, how it is used, and which companies receive the data.
Web visitors will be able to opt-out of data collection by Web bugs. Web bugs will not be used to collect sensitive information.
Our technology systems log emails received and sent and may include voting and read and receipt notifications to enable tracking.
When your email address is received by us because you send us a message, the email address will only be used or disclosed for the purpose for which you have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without your consent other than as may be permitted or required by law.
Our telephone technology (systems and mobile phones) logs telephone calls and messages received and sent and enables call number display.
When your call number is received by us because you phone us or send us a message, the number will only be used or disclosed for the purpose for which you have provided it and it will not be added to a phone list or used or disclosed for any other purpose without your consent other than as may be permitted or required by law.
Additional information on technologies impacting privacy can be found at: